Delivery Questions
When will I get my order?
Usually, it takes 3–6 business days to fulfill a branded product order (they are made to order), after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3-4 business days
- Canada: 4-5 business days
- Europe: 6-8 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- Other: 10-20 business days
If the product is not made-to-order (is ready-to-ship) like knives, tools, etc. then you can expect the shipment to arrive within 2 to 6 business days in the U.S. with only a 1 or 2 day processing time beforehand.
If you make an order which includes made-to-order AND ready-to-ship products, your ready-to-ship products will ship separately.
Please note: We ship with different shipping services depending on the product. We CANNOT make changes to this system due to costs and/or other reasons. If a shipment is returned because your home cannot be delivered to, we will refund all money except for shipping costs.
Does COVID affect my order?
Our fulfillment times may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. It’s difficult to predict the delay in shipping times. That being said, we have not noticed any issues so fat with in stock items or shipping. We have more variants of products that are out of stock due to the supply chain, so if you were able to make an order, everything should go smoothly and the above schedule applies.
From where will my order ship?
We work with multiple on-demand order fulfillment companies each with facilities worldwide! That being said, most of our orders are in the US which means those orders ship from the US in from multiple States depending on your location.
What name will the charges show under?
STORE.OFFENSIVELY-PATR
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us using this form with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Order Questions
How are your products made?
We work with a print-on-demand company. Actually, we work with a few depending on the type of product. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently and get it to you fastest!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. That email links directly to the tracking page of your order, but you can also supply the order number on the form on the store’s homepage to track. If you have any questions about your tracking or shipment, drop us a line with the form here.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please contact us here within 4 weeks of receiving your order. Please have photos of the damaged product(s) ready, your order number and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns, Refunds & Exchanges Questions
What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us with this form. Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us here and have photos of wrong/damaged items ready for when we ask for them and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section as well as in some image collections of products. Products fit true to size. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know using this form within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
Other Questions
Do you have a privacy policy?
Yes, located here.
Are your products sold anywhere else?
Yes, we sell our products on Etsy and eBay (more coming soon). Many products are only found here, though, and prices are cheaper here.
Are you really veteran-owned and operated?
Yes. The owner is a Marine veteran who served in the Iraq war.
How do I contact you?
If there are any questions left unanswered, you may contact us using the form here. *We use forms to guard against SPAM.